Trying Hard Is Not Good Enough
How to Produce Measurable Improvements for Customers and CommunitiesUnknown - 2005
This book shows how to make a difference in the lives of customers and communities. It has been used by managers and decision makers in over 40 states and seven countries. Its plain language talk-to-action methods produce results.
Publisher: Victoria, BC : Trafford, c2005.
Branch Call Number: 658.4013 FRIEDMAN
Characteristics: xiii, 179 pages : illustrations ; 24 cm.